Our Terms and Conditions
(Partner)

Lots2Go – Partner Terms & Conditions

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1. Introduction & Relationship

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These Auction House Partner Terms & Conditions (“Terms”) apply to all services provided by Lots2Go (“we”, “us”, “our”) to auction houses (“you”, “your”).

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By instructing Lots2Go to collect, pack, or ship item(s), or by offering Lots2Go as a postage or delivery option to your buyers, you agree to be bound by these Terms.

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You agree to make buyers aware that Lots2Go operates under its own Customer Terms & Conditions and that use of Lots2Go’s services by a buyer is conditional upon acceptance of those Customer Terms & Conditions. This includes, where applicable, displaying or referencing Lots2Go’s Customer Terms & Conditions within your catalogue, bidding platform, invoices, or post-sale communications.

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Lots2Go acts as an independent third-party logistics provider. Nothing in these Terms creates a partnership, agency, joint venture, or employment relationship between Lots2Go and the auction house.

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Auction houses do not act as agents of Lots2Go and are not authorised to make representations, warranties, or assurances on our behalf beyond the scope of these Terms.

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2. Scope of Services

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Lots2Go provides a collection, packing, and shipping service in support of item(s) sold by the auction house to its buyers.

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The Services are provided:

• To the auction house, by reducing the operational burden associated with packing, postage administration, and buyer shipping enquiries, and by offering buyers a professional third-party delivery option which can increase bidder confidence and participation; and

• To the buyer, by arranging the collection, packing, and delivery of purchased item(s).

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The Services may include:

• Collection of sold item(s) from the auction house’s premises or another agreed location;

• Professional packing suitable for courier transit;

• Short-term operational storage where required;

• Arrangement of delivery to buyers via third-party courier services;

• Optional transit insurance where selected.

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Lots2Go acts solely as an independent third-party logistics provider. Nothing in these Terms alters the auction house’s role as seller.

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Lots2Go does not:

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• Value, authenticate, test, or guarantee the condition of any item(s);

• Act as an agent of the auction house when dealing with buyers;

• Provide buyer dispute resolution relating to the sale, descriptions, or condition of item(s).

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The auction house remains solely responsible for:

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• Cataloguing, describing, and selling item(s);

• Collecting buyer payments and premiums;

• Managing buyer disputes relating to sale, authenticity, or condition.

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3. Auction House Responsibilities

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The auction house agrees to:

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• Ensure all item(s) are fully paid for by the buyer before authorising collection;

• Notify Lots2Go when item(s) are released and ready for collection;

• Provide reasonable access for collection;

• Accurately identify item(s) being collected;

• Make buyers aware that Lots2Go’s services are subject to Lots2Go’s Customer Terms & Conditions.

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The auction house remains responsible for:

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• The accuracy of catalogues, descriptions, photographs, and condition reports;

• Any representations made to buyers regarding item condition, provenance, or authenticity;

• Resolving buyer disputes related to the sale.

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The auction house must not:

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• Provide pricing, insurance advice, or service guarantees on behalf of Lots2Go;

• Make representations about delivery times, liability, or insurance beyond the Customer Terms.

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Failure to meet these responsibilities may result in delays, additional charges, or refusal of service.

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4. Buyer Opt-In & Authority

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Where Lots2Go is offered as a delivery option, the auction house confirms that:

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• The buyer has positively opted in to using Lots2Go;

• The buyer has been made aware of Lots2Go’s Customer Terms & Conditions;

• The buyer’s use of the service constitutes acceptance of those Terms.

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The auction house is authorised by the buyer to confirm instructions and release item(s) to Lots2Go.

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Lots2Go may rely on instructions provided by the auction house as confirmation of buyer authority and shall not be responsible for disputes resulting from incorrect or incomplete instructions.

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5. Collections & Access

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Collections are arranged once item(s) are confirmed as paid and released.

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The auction house agrees to:

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• Provide access during agreed times;

• Segregate item(s) from unsold or withheld lots;

• Ensure item(s) are clearly labelled with at minimum the correct lot number and with any additional information reasonably requested by Lots2Go;

• Ensure item(s) are safely accessible and ready for removal.

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Lots2Go is not responsible for:

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• Delays caused by access issues or unavailable staff;

• Item(s) that are not segregated or incorrectly labelled;

• Failed collections caused by incorrect or incomplete information.

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Lots2Go may charge reasonable failed collection or re-visit fees.

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Risk remains with the auction house until physical collection by Lots2Go, at which point risk transfers under the Customer Terms.

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6. Payments & Charges

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Payment may be collected:

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• Directly from the buyer by Lots2Go; or

• By the auction house on Lots2Go’s behalf, where agreed.

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Where the auction house collects payment, it agrees to:

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• Collect the full instructed amount;

• Remit funds within agreed timeframes;

• Not deduct fees unless agreed in writing.

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Lots2Go may charge reasonable fees for failed collections, additional administration, or storage resulting from auction house processes.

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Pricing may be updated with reasonable notice.

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7. Liability & Risk (Auction House)

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The auction house retains responsibility and risk for item(s) while on its premises.

Lots2Go is not liable for:

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• Loss or damage before physical collection;

• Loss arising from descriptions or condition issues;

• Buyer disputes relating to the sale.

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Risk transfers to Lots2Go only upon physical collection.

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Lots2Go’s liability is limited to loss caused by failure to take reasonable care while item(s) are in its possession and is subject to the liability limits in the Customer Terms.

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Lots2Go shall not be liable for delays or failures caused by force majeure, including but not limited to extreme weather, government restrictions, industrial action, pandemics, or courier failures.

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Lots2Go is not liable for indirect or consequential losses, including loss of commission or goodwill.

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8. Insurance (Auction House)

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Lots2Go maintains insurance for its own operations only.

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The auction house acknowledges that:

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• Item(s) are not insured by Lots2Go while on auction house premises;

• Buyer transit insurance is arranged for the sole benefit of the buyer;

• The auction house is not a named or implied beneficiary of any insurance policy.

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The auction house remains responsible for its own insurance cover for item(s) prior to collection.

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9. Restricted & Prohibited Items (Auction House)

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The auction house must not release prohibited items.

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Prohibited items include:

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• Illegal goods

• Weapons or explosives

• Hazardous materials

• Liquids unless agreed in writing

• Perishables or live animals

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Restricted items must be declared in advance.

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Lots2Go may refuse collection, cancel services, or apply additional charges where prohibited or undeclared items are identified.

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10. Storage & Uncollected Items

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Lots2Go does not provide long-term storage unless agreed.

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Where items cannot be collected or processed due to auction house issues, Lots2Go may refuse collection or apply storage/handling fees.

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Lots2Go is not liable for loss or damage to item(s) that remain under auction house control.

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11. Cancellations (Auction House)

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Cancellations must be made in writing.

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Fees may apply:

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• After scheduling or attempted collection;

• After collection where costs have been incurred.

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If cancelled post-collection, Lots2Go may return item(s) or hold them subject to charges.

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Lots2Go is not liable for buyer dissatisfaction due to auction-house-initiated cancellations.

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12. Data Protection

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Each party shall comply with UK GDPR.

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The auction house confirms it has a lawful basis to share buyer data.

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Lots2Go will process data solely to provide services and manage delivery, claims, or payments.

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13. Governing Law & Jurisdiction

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These Terms are governed by the laws of England and Wales.

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All disputes are subject to the exclusive jurisdiction of the courts of England and Wales.