Our Terms and Conditions
(Partner)

Lots2Go – Partner Terms & Conditions
​

1. Introduction & Relationship

​

These Auction House Partner Terms & Conditions (“Terms”) apply to all services provided by Lots2Go (“we”, “us”, “our”) to auction houses (“you”, “your”).

​

By instructing Lots2Go to collect, pack, or ship item(s), or by offering Lots2Go as a postage or delivery option to your buyers, you agree to be bound by these Terms.

​

You agree to make buyers aware that Lots2Go operates under its own Customer Terms & Conditions and that use of Lots2Go’s services by a buyer is conditional upon acceptance of those Customer Terms & Conditions. This includes, where applicable, displaying or referencing Lots2Go’s Customer Terms & Conditions within your catalogue, bidding platform, invoices, or post-sale communications.

​

Lots2Go acts as an independent third-party logistics provider. Nothing in these Terms creates a partnership, agency, joint venture, or employment relationship between Lots2Go and the auction house.

​

Auction houses do not act as agents of Lots2Go and are not authorised to make representations, warranties, or assurances on our behalf beyond the scope of these Terms.

​

Lots2Go does not provide insurance and is not an insurer. Any insurance made available to buyers is provided by a third-party and is subject to separate terms and conditions.

​

​

2. Scope of Services

​

Lots2Go provides a collection, packing, and shipping service in support of item(s) sold by the auction house to its buyers.

​

The Services are provided:

• To the auction house, by reducing the operational burden associated with packing, postage administration, and buyer shipping enquiries, and by offering buyers a professional third-party delivery option which can increase bidder confidence and participation; and

• To the buyer, by arranging the collection, packing, and delivery of purchased item(s).

​

The Services may include:

• Collection of sold item(s) from the auction house’s premises or another agreed location;

• Professional packing suitable for courier transit;

• Short-term operational storage where required;

• Arrangement of delivery to buyers via third-party courier services;

• Optional transit insurance where selected.

​

Lots2Go acts solely as an independent third-party logistics provider. Nothing in these Terms alters the auction house’s role as seller.

​

Lots2Go does not:

• Value, authenticate, test, or guarantee the condition of any item(s);

• Act as an agent of the auction house when dealing with buyers;

• Provide buyer dispute resolution relating to the sale, descriptions, or condition of item(s).

​

The auction house remains solely responsible for:

• Cataloguing, describing, and selling item(s);

• Collecting buyer payments and premiums;

• Managing buyer disputes relating to sale, authenticity, or condition.

​

Lots2Go provides logistics services only and does not assume any responsibility for the sale, ownership, description, authenticity, or condition of item(s).

​

Lots2Go does not provide any guarantees regarding delivery outcomes or timelines beyond the exercise of reasonable care in performing the Services.

​

​

3. Auction House Responsibilities

​

The auction house agrees to:

• Ensure all item(s) are fully paid for by the buyer before authorising collection;

• Notify Lots2Go when item(s) are released and ready for collection;

• Provide reasonable access for collection;

• Accurately identify item(s) being collected;

• Make buyers aware that Lots2Go’s services are subject to Lots2Go’s Customer Terms & Conditions.

​

The auction house remains responsible for:

• The accuracy of catalogues, descriptions, photographs, and condition reports;

• Any representations made to buyers regarding item condition, provenance, or authenticity;

• Resolving buyer disputes related to the sale.

​

The auction house must not:

• Provide pricing, insurance advice, or service guarantees on behalf of Lots2Go;

• Make representations about delivery times, liability, or insurance beyond the Customer Terms.

• Represent or imply that item(s) are insured by Lots2Go unless insurance has been separately arranged by the buyer.

• Provide inaccurate or incomplete buyer information which may affect delivery, insurance, or claims processing.

​

Failure to meet these responsibilities may result in delays, additional charges, or refusal of service.

​​

​

4. Buyer Opt-In & Authority

​

Where Lots2Go is offered as a delivery option, the auction house confirms that:

• The buyer has positively opted in to using Lots2Go or has been clearly informed that Lots2Go will contact them regarding shipping arrangements;

• The buyer has been made aware of Lots2Go’s Customer Terms & Conditions;

• The buyer’s use of the service constitutes acceptance of those Terms.

​

​

The auction house is authorised by the buyer to provide buyer contact details to Lots2Go and to confirm instructions and release item(s) to Lots2Go.

Lots2Go may rely on instructions and information provided by the auction house as confirmation of buyer authority and shall not be responsible for disputes resulting from incorrect or incomplete instructions.

​

The auction house confirms that it has a lawful basis under applicable data protection laws to share buyer data with Lots2Go for the purposes of providing the Services.

​​

​

5. Collections & Access

​

Collections are arranged once item(s) are confirmed as paid and released.

​

The auction house agrees to:

• Provide access during agreed times;

• Segregate item(s) from unsold or withheld lots;

• Ensure item(s) are clearly labelled with at minimum the correct lot number and with any additional information reasonably requested by Lots2Go;

• Ensure item(s) are safely accessible and ready for removal.

​

Lots2Go is not responsible for:

• Delays caused by access issues or unavailable staff;

• Item(s) that are not segregated or incorrectly labelled;

• Failed collections caused by incorrect or incomplete information.

​

Lots2Go may charge reasonable failed collection or re-visit fees.

​

Risk remains with the auction house until physical collection by Lots2Go. Upon collection, item(s) are handled by Lots2Go subject to its duty of reasonable care as set out in the Customer Terms & Conditions.

​

Lots2Go is entitled to rely on the auction house’s identification, labelling, and release of item(s) and shall not be liable for errors arising from incorrect or incomplete information provided at the point of collection.

​

​

6. Payments & Charges

​

Payment may be collected:

• Directly from the buyer by Lots2Go; or

• By the auction house on Lots2Go’s behalf, where agreed.

​

Where the auction house collects payment, it agrees to:

• Collect the full instructed amount;

• Remit funds within agreed timeframes;

• Not deduct fees unless agreed in writing.

​

Lots2Go may charge reasonable fees for failed collections, additional administration, storage, or handling costs arising from auction house processes, including delays in payment, incorrect information, or failure to release item(s) as agreed.

​

Pricing may be updated with reasonable notice.

​

Where the auction house is responsible for collecting payment and fails to remit funds within agreed timeframes, Lots2Go reserves the right to suspend services, delay collections, or apply reasonable administration, storage, or handling charges.

​

Lots2Go reserves the right to recover any outstanding amounts through appropriate legal or collection processes where payment obligations are not met.

​

​

7. Liability & Risk (Auction House)

​

The auction house retains responsibility and risk for item(s) while on its premises.

​

Lots2Go is not liable for:

• Loss or damage before physical collection;

• Loss arising from descriptions or condition issues;

• Buyer disputes relating to the sale.

​

Risk remains with the auction house while item(s) are on its premises. Upon physical collection, item(s) are handled by Lots2Go subject to its duty of reasonable care, and Lots2Go shall only be liable for loss or damage arising directly from its failure to take reasonable care, as set out in the Customer Terms & Conditions.

​

Lots2Go shall not be liable for delays or failures caused by circumstances beyond its reasonable control, including but not limited to extreme weather, government restrictions, industrial action, pandemics, or courier failures.

​

Lots2Go is not liable for indirect or consequential losses, including loss of commission or goodwill.

​

Lots2Go shall not be liable for loss or damage arising from the acts or omissions of third-party couriers, provided that Lots2Go has exercised reasonable care in selecting and instructing such couriers.

​

​

8. Insurance (Auction House)

​

Lots2Go does not provide insurance and is not an insurer.

​

Lots2Go maintains insurance for its own operations only.

​

The auction house acknowledges that:

• Item(s) are not insured by Lots2Go while on auction house premises;

• Any transit insurance made available is arranged solely for the benefit of the buyer and constitutes a separate contract between the buyer and the insurer, subject to the insurer’s terms and conditions.

• The auction house is not a named or implied beneficiary of any insurance policy.

​

The auction house remains responsible for its own insurance cover for item(s) prior to collection.

​

The auction house must not represent or imply that item(s) are insured by Lots2Go.

​​

​

9. Restricted & Prohibited Items (Auction House)

​

The auction house must not release prohibited items.

​

Prohibited items include:

• Illegal goods

• Weapons or explosives

• Hazardous materials

• Liquids unless agreed in writing

• Perishables or live animals

​

Restricted items must be declared in advance.

​

Lots2Go may refuse collection, cancel services, or apply additional charges where prohibited or undeclared items are identified, including where such issues arise from the auction house’s failure to comply with these Terms.

​

The auction house shall be responsible for any loss, damage, delay, or additional cost arising from the release or failure to declare prohibited or restricted items.

​

​

10. Storage & Uncollected Items

​

Lots2Go does not provide long-term storage unless agreed.

​

Where item(s) cannot be collected, processed, or dispatched due to auction house actions or omissions, including failure to release item(s), provide accurate information, or meet agreed timelines, Lots2Go may refuse collection or apply reasonable storage, handling, or administration fees.

​

Lots2Go shall not be liable for any loss or damage to item(s) that remain under the control of the auction house prior to collection.

​

The auction house shall be responsible for any costs incurred by Lots2Go as a result of delays or failures in releasing item(s) as agreed.

​

​

11. Cancellations (Auction House)

​

Cancellations must be made in writing.

​

Fees may apply following cancellation, including where cancellation occurs after scheduling, attempted collection, or where costs have already been incurred. Such fees shall reflect reasonable costs incurred by Lots2Go, including collection, handling, administration, and any third-party charges.

​

Where cancellation occurs after collection, Lots2Go may return item(s) or retain possession of them until all applicable charges have been paid in full.

​

Lots2Go shall not be liable for any loss, delay, or buyer dissatisfaction arising from auction-house-initiated cancellations.

​​

​

12. Data Protection

​

Each party shall comply with UK GDPR.

​

The auction house confirms it has a lawful basis to share buyer data.

​

Lots2Go will process data solely to provide services and manage delivery, claims, or payments.

​

​

13. Governing Law & Jurisdiction

​

These Terms are governed by the laws of England and Wales.

​

All disputes are subject to the exclusive jurisdiction of the courts of England and Wales.