Our Privacy Policy
Lots2Go – Privacy Policy
Lots2Go (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy.
This Privacy Policy explains how we collect, use, store, and share personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Lots2Go is a logistics and packing service providing collection, packing, and shipping services for items purchased at auction or from approved sellers.
For data protection purposes, Lots2Go is the data controller.
2. Personal Data We Collect
We may collect and process the following personal data:
Buyers
Name
Email address
Telephone number
Delivery and billing address
Order and shipping details
Payment status (but not full card details)
Auction House Contacts
Name
Business contact details
Role and correspondence history
Website Users
IP address
Browser and device information
Cookies (see Cookie Policy)
We do not intentionally collect special category data.
3. How We Collect Data
Personal data may be collected:
directly from you
from auction houses acting on buyer instructions
through our website, forms, or booking systems
through email or other correspondence
4. How We Use Your Data
We use personal data to:
provide collection, packing, and shipping services
communicate about orders, collections, and deliveries
process payments and issue invoices
arrange courier services
handle complaints and claims
comply with legal and regulatory obligations
5. Lawful Basis for Processing
We process personal data under the following lawful bases:
Contract – to provide our services
Legal obligation – accounting, tax, and compliance
Legitimate interests – service improvement, fraud prevention, dispute handling
6. Sharing Your Data
We may share personal data with:
third-party couriers and logistics providers
insurers (where relevant to a claim)
payment providers
IT and software providers supporting our systems
legal or regulatory authorities where required by law
We only share data where necessary and proportionate.
7. International Transfers
Where data is transferred outside the UK, we ensure appropriate safeguards are in place in accordance with UK GDPR.
8. Data Retention
We retain personal data only for as long as necessary, including:
order and transaction records (typically up to 6 years for tax and legal purposes)
correspondence and complaints (as required for dispute resolution)
9. Your Rights
You have the right to:
access your personal data
request correction of inaccurate data
request erasure (where applicable)
restrict or object to processing
data portability
lodge a complaint with the Information Commissioner’s Office (ICO)
10. Data Security
We implement appropriate technical and organisational measures to protect personal data from unauthorised access, loss, or misuse.
11. Contact
For data protection enquiries, please contact:
Email: info@lots2go.co.uk