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Our Privacy Policy

Lots2Go – Privacy Policy​

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Lots2Go (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy.

 

This Privacy Policy explains how we collect, use, store, and share personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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1. Who We Are

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Lots2Go is a logistics and packing service providing collection, packing, and shipping services for items purchased at auction or from approved sellers.

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For data protection purposes, Lots2Go is the data controller.

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2. Personal Data We Collect

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We may collect and process the following personal data:

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  • Buyers

  • Name

  • Email address

  • Telephone number

  • Delivery and billing address

  • Order and shipping details

  • Payment status (but not full card details)

  • Auction House Contacts

  • Name

  • Business contact details

  • Role and correspondence history

  • Website Users

  • IP address

  • Browser and device information

  • Cookies (see Cookie Policy)

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We do not intentionally collect special category data.

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3. How We Collect Data

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Personal data may be collected:

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  • directly from you

  • from auction houses acting on buyer instructions

  • through our website, forms, or booking systems

  • through email or other correspondence

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4. How We Use Your Data

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We use personal data to:

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  • provide collection, packing, and shipping services

  • communicate about orders, collections, and deliveries

  • process payments and issue invoices

  • arrange courier services

  • handle complaints and claims

  • comply with legal and regulatory obligations

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5. Lawful Basis for Processing

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We process personal data under the following lawful bases:

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  • Contract – to provide our services

  • Legal obligation – accounting, tax, and compliance

  • Legitimate interests – service improvement, fraud prevention, dispute handling

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6. Sharing Your Data

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We may share personal data with:

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  • third-party couriers and logistics providers

  • insurers (where relevant to a claim)

  • payment providers

  • IT and software providers supporting our systems

  • legal or regulatory authorities where required by law

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We only share data where necessary and proportionate.

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7. International Transfers

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Where data is transferred outside the UK, we ensure appropriate safeguards are in place in accordance with UK GDPR.

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8. Data Retention

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We retain personal data only for as long as necessary, including:

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  • order and transaction records (typically up to 6 years for tax and legal purposes)

  • correspondence and complaints (as required for dispute resolution)

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9. Your Rights

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You have the right to:

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  • access your personal data

  • request correction of inaccurate data

  • request erasure (where applicable)

  • restrict or object to processing

  • data portability

  • lodge a complaint with the Information Commissioner’s Office (ICO)

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10. Data Security

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We implement appropriate technical and organisational measures to protect personal data from unauthorised access, loss, or misuse.

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11. Contact

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For data protection enquiries, please contact:


Email: info@lots2go.co.uk

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