Lots2Go – Shipping Policy​

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This Shipping Policy explains where and how Lots2Go ships items, along with important restrictions. It should be read alongside our Terms & Conditions, which govern liability, risk, and insurance.

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By using Lots2Go’s services, you agree to this Shipping Policy.

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1. Where We Ship

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Lots2Go ships items within the United Kingdom and to selected international destinations, subject to courier availability, customs requirements, and legal restrictions.

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Shipping availability may vary depending on:

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• item type, size, weight, and contents

• courier limitations

• destination country regulations

• sanctions, embargoes, or import restrictions

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We reserve the right to confirm or decline shipping to certain destinations before dispatch.

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2. Prohibited & Restricted Items

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Certain items cannot be shipped due to legal, safety, courier, or insurance restrictions.

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Prohibited items include (but are not limited to):

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• illegal items

• firearms, ammunition, explosives, or weapons

• hazardous, flammable, corrosive, or toxic materials

• liquids (including alcohol, perfumes, paints, solvents, oils), unless expressly agreed in writing

• perishable goods or live animals

• items prohibited by courier rules or destination country laws

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Restricted items may include:

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• fragile items;

• high-value goods;

• electrical or mechanical items;

• batteries (including lithium batteries);

• items subject to customs controls or export restrictions.

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Restricted items may be shipped only where agreed in advance, and may be subject to limited or no insurance cover.

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If a prohibited or undeclared restricted item is identified, Lots2Go may refuse collection, cancel shipping, or apply additional charges.

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3. Item Information & Declarations

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You are responsible for ensuring that all information provided about your item(s) is accurate and complete, including:

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• dimensions and weight

• contents

• fragility

• presence of liquids, batteries, or restricted materials

• destination address and contact details

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Lots2Go relies on information supplied by you and/or the auction house. Incorrect or incomplete information may result in:

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• shipping delays

• additional charges

• refusal of service

• return, disposal, or seizure by authorities or couriers

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4. Packing & Dispatch

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Items are professionally packed to a commercially reasonable standard suitable for general courier transit.

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Packing reduces, but does not eliminate, the risk of damage, particularly for fragile, aged, unique, or previously repaired items.

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Once packed, items are dispatched using a third-party courier selected by Lots2Go.

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All delivery times are estimates only and are not guaranteed.

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5. Courier Delivery

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Once item(s) are handed to the courier, responsibility for physical delivery passes to the courier; and

delivery is subject to the courier’s own terms, conditions, and processes.

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Lots2Go is not responsible for:

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• courier delays or failures;

• failed delivery attempts;

• customs delays;

• loss or damage occurring during courier transit (subject to the Customer Terms & Conditions).

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You are responsible for:

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• providing accurate delivery details;

• ensuring someone is available to receive the delivery where required.

• Additional charges may apply for failed deliveries, re-delivery, returns, or extended courier storage.

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6. International Shipping & Customs

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For international shipments:

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• the buyer is responsible for all customs duties, taxes, import charges, and clearance fees

• customs delays are outside Lots2Go’s control

• items may be inspected, delayed, returned, or seized by customs authorities

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Lots2Go is not responsible for loss, delay, or charges resulting from customs processes or incorrect declarations.

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7. Insurance

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Transit insurance may be available only where selected prior to dispatch and is subject to the insurer’s terms, conditions, and exclusions.

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Insurance is optional unless stated otherwise and is arranged for the sole benefit of the buyer.

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Where insurance is not selected, items are shipped entirely at the owner’s risk, as set out in the Customer Terms & Conditions.

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8. Right to Refuse or Cancel Shipping

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Lots2Go reserves the right to:

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• refuse collection or shipment

• cancel shipping

• amend courier selection

• apply additional charges where items are prohibited, restricted, incorrectly declared, unsafe, or non-compliant with courier or legal requirements

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9. Relationship to Terms & Conditions

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This Shipping Policy provides general shipping information only.

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Liability, risk, claims, cancellations, and insurance are governed by the Lots2Go Customer Terms & Conditions, which take precedence in the event of any inconsistency.

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